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Returns & Exchanges


We gladly accept exchanges and cancellations
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
 
Returns are done on a case by case basis.
But please contact me if you have any problems with your order.
We reserve the right to not except a return.
 
The following items may NOT be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders | Items on sale

 
Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy


We will only use your shipping and billing address, and contact information to :
Communicate with you about your order
Fulfill your order

 

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FREquently asked questions

What if my package is lost or stolen?
 
All packages are shipped via USPS first class mail or International First Class Mail.
We are not responsible for items not received due to an incorrect address, and do not refund lost or stolen packages.
If you would like Priority shipping over seas please convo me for an estimate prior to purchasing.
 
How long to receive my order?
 
Processing time from your purchase to being hand created in studio can take from 1-2 weeks. Delivery time is based upon what you choose. 1st class mail in the USA is usally 3-5 days. Priorty mail is usally 2-3 days.
 
Where are you located?
 
Our studio in located in Madison, WI. We hand make everything right there, made to order. Then we ship from our in home office located in Stoughton, WI.